“Customer Success will be an even bigger opportunity than marketing automation”.
Shreesha Ramdas joins us in Ep 7 of the Career Nation Show. He was the CEO of Strikedeck, a Customer Success SaaS platform, and now SVP at Medallia after the acquisition.
Shreesha is a successful serial entrepreneur and shares many nuggets during the show
- He shares his remarkable career journey from being an engineer to leading startups that have had successful exists
- How he looks forward to meeting people “we learn more from people than we learn from browsers”.
- How companies like Atlassian and Zoom are using Customer Success for subscription growth
- His favorite CS metrics and also some lesser-known metrics that SaaS companies should pay more attention to
- How scaling of CS through automation is at the heart of Strikedeck and Medallia
- He shares his favorite app, book, restaurant and quote “Everybody is in Customer Success”
- Future career opportunities that will come in at the intersection of CX and CS